Recently Sassa announced that some Covid-19 SRD grant beneficiaries received ‘identity verification failed’ status during the sassa online application process. Here is what it means and what you should if you see your Sassa SRD Status showing ‘identity verification failed’ status.

Sassa applicants details are verified with the Department of Home Affairs before the South African Social Security Agency (Sassa) approves Covid-19 SRD grant applications.

If any applicant receives an ‘Identity Verification Failed’ status it means that Sassa found that the beneficiaries’ details did correspond with the Department of Home Affairs data.

When considering their application, Sassa processes applicants’ details through several different databases. Firstly, the applicant’s name, surname and ID number are run through the Department of Home Affairs.

Those who wish to have their application reconsidered as they believe that they were unfairly declined, may appeal the decision. Sassa will then need to reconsider the Covid-19 SRD grant application.

The appeal needs to be lodged on the Sassa website within 30 days of when they received a rejection status.

How to appeal for an SRD grant:

  1. Go to srd.dsd.gov.za
  2. Enter ID number
  3. Enter telephone number
  4. Lodge appeal

An appeal should be lodged for every month that the grant is declined. Applicants may track their SRD appeal via the website. Sassa will relay the outcome of the appeal to the applicant via SMS.

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