The Sassa grants payment system has been a headache for many social relief of distress (SRD) grant beneficiaries.

SRD grant beneficiaries who receive their grants through their bank accounts have complained that they are not receiving proper notifications about the payment dates, how and where to get their cash grants and electronic transfer of funds.

The South African Social Security Agency (Sassa) introduced the Social Relief of Distress (SRD) grant in 2020 after the COVID-19 outbreak which caused many South Africans to lose their jobs.

Sassa has come under heavy criticism from SRD grant applicants following the delays in payment, but Sassa has urged its SRD clients to apply for their grants using the correct banking details when submitting application for the SRD grant.

Sassa said in a statement,

Clients are urged not to repeatedly change their bank details on the SRD website, as the account will have to be verified each time a change is made, which may delay payment for such clients.

Hence, Sassa has also recommended that clients open their own bank accounts with an institution of their choice as it will assist them to take ownership of their funds and collection.

In a reply to the statement, Social Development Minister Lindiwe Zulu has also assured SRD grant clients that there are no bank charges when making their withdrawals, adding that it does not matter which financial institution clients choose to access and withdraw their SRD grant.

Zulu explains that the minister had directed all banks operating in South Africa to accommodate clients who wish to withdraw their grants from all accounts without incurring a fee for both current account holders and for those with no formal banking code.

Beneficiaries can also check their balance via the SRD website and get a text message when they should make a withdrawal of their funds.

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