The South African Social Security Agency (Sassa) has been facing a serious problem with the payment of the Social Relief of Distress (SRD) grant.

The major problem is Sassa’s delay in paying the SRD grant to qualified applicants.

Sassa’s Executive Manager, Brenton van Vrede said the recent changes to the SRD grant’s regulations caused some issues in their digital system.

In April this year, there were a couple of new requirements that were put in those regulations which required us to build new systems etc for being able to implement the strong which resulted in us in starting a little bit late. 

SRD grant requirements have been changed following the new regulations. In a recent Social Relief of Distress Grant progress report by the Minister to National Council of Provinces: health and social services, SRD grant applicants not updating their details on the system are one of the main problems that they have faced.

Again, Sassa has told the grant applicants who are ready to withdraw their money from any of the available retail outlets, that an SMS is sent, and it must be used in connection with an ID document to complete the transaction.

Sassa recommends that beneficiaries of the R350 grant occasionally update their contact information in the system. The delay that comes again should be anticipated after changing details due to the system’s recurring updates.

Brenton van Vrede also added that grant applicants should always keep in mind that SASSA also checks the beneficiaries’ Identity numbers against databases from the National Student Financial Aid Scheme (NSFAS), Unemployment Insurance Fund (UIF), and South African Revenue Service (SARS).

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