Old mutual want to make your insurance experience as seamless as possible. That’s why we have implemented a number of digital solutions for you to request a service or access information. Old mutual secure services includes Whatsapp, USSD, Mobile Apps and Secure Services website. Old mutual has made it easy for you to view your portfolio, policies, download tax certificates and make certain changes to your online profile by offering our digital services.

How to access old mutual digital solutions via WhatsApp

1. Save 0860 933 333 as a contact on your phone
2. Open WhatsApp, go to the Old Mutual contact and send ‘Hi’ as a message
3. Follow the messages on screen and choose your option

How to access old mutual digital solutions via USSD

• Simply dial *120*OMSA# or *120*6672#.
• Using this service is free for customers.
• No airtime or data costs will apply for users who dial us with an active sim card on Vodacom, MTN, Telkom and Cell C networks

How to access old mutual digital solutions via Old Mutual App

• Visit the Apple App Store, Google Playstore (device-dependant) or Huawei App Gallery
• Search “Old Mutual” in the search bar
• Click ‘Install’ once you have found Old Mutual
• Register for a profile or login if you already have one (see the steps for the Old Mutual secure website registration)

How to access old mutual digital solutions via Old Mutual Banking

• Visit the Apple App Store, Google Playstore or Huawei App Gallery (device dependant)
• Search “Old Mutual Banking App” in the search bar
• Click ‘Install’ once you have found the Old Mutual Banking App
• Register for a profile or login if you already have one (See the steps for the Old Mutual secure website registration)

How to access old mutual digital solutions via Secure Web

• Visit www.oldmutual.co.za.
• Click ‘Login’ at the top right corner of the website
• If you already have a profile, login and continue to engage with your Old Mutual products and services
• If you don’t have a profile, scroll down and click ‘Register for a service’
• Fill in your details
• Then select “login details”You will receive an OTP SMS to complete registration