Old Mutual Frequently Asked Questions

If you need to know more about old mutual secure services or old mutual login, then I recommend you take look at the most frequently asked questions. Old mutual secure services give you the access to view your old mutual products and information at the comfort of your zone. Again, the old mutual provides a secure and easy way to use digital facility that allows the individual to update his personal details and beneficiary within the old mutual secure service website. It provides a portal to help you manage your products, along with additional functionality such as unit trust purchasing, reward tracking, and myPortfolio (if you have an Old Mutual Online Account).

How do I activate my Money Account?

1) Click here to get to the Client Service Area

2) Fill in your ID number and answer the security question

3) You’ll get a One-time Pin (OTP) sent to the cellphone number you registered with

4) Fill in and submit the Pin we sent you

5) Choose ‘Money Account Activate Card’

6) Fill in the last 4 numbers of the card PAN number (the number on the front of your card) and your card pin

7) Read and accept the Money Account Terms & Conditions

8) Click ‘Next’

9) And, just like that, your Money Account card has been activated!

How to put money in your Money Account

Electronic Fund Transfer (EFT)

You can EFT the money using your mobile banking app or internet banking. You’ll need the following details to do it this way:

• Account number: 10 or 11 digit number showed on your internet banking, cellphone banking and mobile app profiles
• Account type: Choose ‘Savings’
• Bank: Choose Bidvest Bank (Old Mutual Money Account is in association with Bidvest Bank)
• Branch code: Enter 462005
• Branch name: Enter Bidvest Bank (if required)

Cash Deposit
By making a card deposit, which you can do at your nearest Pick n Pay or Boxer Store.

How do I make a card deposit at a Shoprite, Checkers, Usave, Pick n Pay or Boxer store?

1) Tell the cashier you want to make a deposit using your card.

2) Tell the cashier how much you want that deposit to be.

3) Give the cash to the cashier.

4) Put your card into the card machine

5) Enter your 4-digit card PIN

6) Once your deposit is finished, the cashier will give you a till slip to confirm.

Bank transfer and stop order

Did you know, you can transfer money from an account with another bank to your Old Mutual Money Account? Go to that bank’s branch to make the transfer. You can also set up a stop order, which lets you pay a set amount into your account on a monthly basis. These are the details you’ll need:

• Account number: 10 or 11 digit number displayed on your internet banking, cellphone banking and mobile app profiles
• Account type: Choose ‘Savings’
• Bank: Choose Bidvest Bank (Old Mutual Money Account is in association with Bidvest Bank)
• Branch code: Enter 462005
• Branch name: Enter Bidvest Bank (if required)

How do I register and log into my app?

Before you can use your mobile app, you need to register and login. It’ll only take a minute.

1) Go to your home screen (on your phone) and launch the app

2) Click on ‘Money Account’

3) Enter your cell phone number (the number you used to open your Money Account)

4) You will get an SMS. Click on the link in the message.

5) A USSD message will then be sent to your phone. Press 1 to confirm.

6) Enter your card PIN and then choose ‘verify’

7) Enter your app PIN and choose ‘Login’ (Don’t forget to keep your pin safe and private!)

How do I buy data, airtime and electricity

There’s no need to run to the store when you can top up data, airtime and electricity from the comfort of your couch. Simply watch this how-to video or follow the steps, below:

1) Launch the Old Mutual Banking App

2) Click on ‘Money Account’

3) Log in using your details or fingerprint (if you’ve set up biometrics)

4) Click on the ‘Prepaid’ icon on the homescreen

5) Choose what you want to buy (airtime, data, SMS bundle or electricity)

To buy airtime, SMS, and data

6) Choose the cellphone number you want to recharge

7) Choose the network provider that you (or the other number) use

8) Choose an amount/bundle

9) Click ‘buy’

10) Confirm your purchase

To buy electricity

6) Click ‘Add Meter’

7) Fill in the meter number, meter name, and reference

8) Click ‘Confirm’ and the voucher number will be sent to you

Internet banking

With internet banking, you can manage your money from anywhere you have a secure internet connection.

• Buy electricity, data and airtime
• Make payments and manage beneficiaries
• Quickpay other Money Accounts for free
• Send money to accounts at other banks using only a mobile number
• Transfer funds between SWIPE and SAVE accounts
• Manage savings functions
• Turn your card on & off for safety