In today’s Sassa News update – Are you one of the 70% of South Africans who receives social grants? The South African Social Security Agency (SASSA) has a number of payment methods that have been made available to R350 grant beneficiaries. In a letter to some beneficiaries, the government agency has advised them to update their payment methods because of a number of reasons.

The Sassa R350 Grant is designed to provide dignity and a social safety net for millions of South Africans who rely on it. This grant is what keeps some of our poorest citizens out of a life-threatening cycle of poverty. Sassa is also responsible for disability grant recipients and child support grant beneficiaries.

Sassa has been receiving a number of complaints from our grant beneficiaries that their EFT payment is not being processed by Sassa. This is due to a failure of the Mpumalanga Customer Care Unit to process their forms as soon as they are received at the office.

A spokesperson from Sassa Mpumalanga said in a statement, “The Agency has discovered that all those beneficiaries who cannot process their EFT payment is because their phones have little to no computing or internet capacity.”

Meanwhile, the EFT payment method requires smartphones with the corresponding apps for such transactions. 

Sassa has requested beneficiaries who have non-smartphones to avoid the EFT option as a payment method and change their method of payment. They are doing this because those beneficiaries will experience difficulties accessing the Sassa website if they continue using EFT.

Beneficiaries and applicants have the option to receive their funds through officially selected Merchants and financial institutions, who are committed to conducting business with all merchants on a nondiscriminatory basis.

Sassa will require a beneficiary to update their personal information because this will help Sassa streamline the system and ensure that other people don’t claim grants meant for the rightful grant beneficiary. It also makes it easier for beneficiaries to access their funds.

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