How to reset a Microsoft Account password

Forgot your password? If you have an account at Microsoft, you can reset it yourself. Follow the steps below to recover your Microsoft account password. The Microsoft account password you typed is incorrect. Please try again. Your account or password is incorrect. If you don’t remember your password, reset it now.

Quickly access all of your Microsoft products and services with your Microsoft personal account. The Microsoft account is your gateway to all Microsoft services. Whether you’re a home user or a business, it helps you gain easy access to the latest in entertainment and productivity experiences, as well as manage all your Microsoft subscriptions in one place and be rewarded for being a loyal customer.

If your Microsoft account is having an issue, you can use our guided tool to help you find the correct solution.

1. Select Forgot password?

If the Enter password window is still open select Forgot password? (Or go directly to Reset password and enter the username name again for the account you’re trying to reset and select Next).’

2. Verify your identity

This is to inform you that Microsoft must verify your identity before resetting your password.

Verify your identity. This step is required to enhance your account security. You can select a method if you previously added security info to your account and can still access it

Option 1: You received and can select a verification option

  1. Select which option to send the verification code to.
  2. Select Next.

Option 2: No verification options are given or you can no longer access any of the options

If you don’t see an option for where to send a code or you no longer have access to any of the verification options shown, you won’t be able to reset your password this way. 

3. Get a verification code

Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.

Select Get code. Microsoft will send a verification code to the email address or phone number you provided. Enter this code on the screen to verify that you are in control of your account.

4. Enter code and reset password

In order for us to help you, please paste or type the code you received. Select Next, then type your new password and select Next.

You successfully reset your password

Your password was reset successfully. Now is a good time to verify your security contact info or make changes to it. See Security best practices for more info.

You weren’t able to reset your password

If these steps didn’t work, or you have other account sign in issues, use our Sign In Helper tool.


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