– What is Trustly – online bank transfer

Payments from your bank account are quick and easy with Trustly. Simply log in with your online banking credentials and select the account you wish to pay from, providing your recipients with a secure payment link. No sign-up, software installation or additional fees required.

How does Trustly work?

To use Trustly with WorldRemit, simply:

  • choose Trustly as your payment method when you come to pay
  • we’ll show you the Trustly Banking website, where you can choose your bank
  • securely log-in to your bank, using your online banking credentials
  • complete the payment directly from your online banking.

We’ll get a confirmation telling us that your payment is complete.

Trustly payments are safe and secure with the same level of encryption used by banks. Utilizing a licensed payment institution, Trustly is under the rigorous supervision of the Swedish Financial Supervisory Authority to ensure trust and transparency.

Can I pay by Trustly in my send country?

Trustly is only available if you have a bank account in one of these European countries:

  • Austria
  • Denmark
  • Estonia
  • Finland
  • Germany
  • Italy
  • Norway
  • Spain
  • Sweden

Why was my Trustly payment declined?

If your Trustly payment is declined, the best thing to do is to contact your bank’s payments or authorisation department who will be able to give you more information on the reason for the decline. The time this takes can vary from bank to bank.

Are there any extra fees for paying by Trustly?

We know you’ll love using Trustly to send money from WorldRemit. But if you need help or want to get in touch with us, please use the contact form below and we will get back to you as soon as possible.

Can I pay using someone else’s Trustly account?

As an authorised payment institution we need to ensure we know our customers – including the source of their funds and transactions are properly regulated. To be able to provide this service, we need you to set up an account with one of our partner banks or use your own bank account.

How long does a Trustly refund take?

Once you have cancelled your order with Trustly, you can expect to see a refund within 4-6 business days on your bank statement. If you need further information, please check with your bank.

How long does a Trustly transfer take?

When you pay for your money transfer through Trustly, your bank may hold the money instead of releasing it straight away. If this happens, we recommend contacting your bank’s authorisation department.


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