R350 Grant Application Approved But No Pay Date

Here’s what you can do if you have been approved for the Social Relief of Distress (SRD) grant but do not have a payment date.

Sassa has advised beneficiaries of the Social Relief of Distress (SRD) grant, who chose the cash send payment method and have no payment dates to provide their banking details on the Sassa website.

As you may be aware, your mobile number has not yet been verified. This must be done, as they may not have a payment date due to the failure of their mobile number verification.

In some cases, beneficiaries may want to provide the bank account details of another person to receive their grants. This is not recommended as it can be a security risk and we cannot accept responsibility if there are any fraudulent activities.

A mobile number must be added as an SMS service provider. The mobile number on which beneficiaries receive the SMS for the cash send payment method must be registered in their name. This is because Sassa will not pay the grant payment to a mobile number which is registered with another person.

Beneficiaries who chose the cash send payment method and have payment dates on their status, have been urged to contact the bank they have selected if they haven’t received their voucher. 

SASSI (South African Social Security Agency) has informed beneficiaries that they can contact the bank they are registered with if they have mistakenly deleted the message with the voucher so that the bank can resend the voucher.

Here are the bank contact number for cash send queries: 

  • ABSA- 0 800 000 122
  • TYME BANK- 0860 999 119 
  • NEDBANK- 0 800 555 111
  • FNB- 0875 759 405 
  • Standard Bank- 0860 466 639 

Beneficiaries of the R350 grant can collect their grant payments from the following places: 

  • Personal bank accounts
  • Pick n Pay
  • Boxer Stores
  • Checkers
  • Shoprite
  • Usave
  • Selected OK Foods Supermarkets.

Sassa has reminded beneficiaries that they do not need to collect their grants on the date that they are available, as the grant will remain in their accounts until it is needed. 

The SRD grant is provided to South African citizens, refugees, asylum seekers, and special permit holders who are between the ages of 18 and 60 years old have insufficient means, do not receive social grants on their behalf, are not eligible for or do not contribute to the UIF payment, and have no other financial support.



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