How To Check Your Sassa Status Using Sassa App/Moya App

Moya app is your fingertips away from chatting, messaging and calling. It’s FREE app for anyone on a partnered mobile network operator.

Through the Sassa app, you can be connected with the social grant organization that manages your grant and easily access all important information about your SRD R350 grant.

The SASSA App has the capacity to manage multiple accounts, carry out payments and generate reports. The Sassa App was developed by DataFree Africa Pty Ltd.

Moya app product is a driving force behind SASSA’s initiative to offer social grants online. Any Sassa applicant can download the Sassa App free from Google Playstore.

In this article, I will show you how you can check your Sassa Status with Sassa App/Moya App

Checking Your Sassa Status with Sassa App/Moya App

1. Download the Moya App from the Google Play or Huawei AppGallery
2. Go to Discovery and select the SASSA Grant
3. Navigate down  to the Check SASSA SRD status
4. Click the “Application Status” button
5. Enter your ID number and cell phone number
6. Click the Submit button
7. It should then show your SASSA status

Steps for downloading the sassa/moya app from the App Store or Google Play

To download the app from the App Store (for iOS devices), follow these steps:

1. Open the App Store on your device.
2. Use the search bar to find the “Sassa Moya” app.
3. Tap the “Get” button to begin the download process.
4. Wait for the download to complete and then tap “Open” to launch the app.

To download the app from Google Play (for Android devices), follow these steps:

1. Open the Google Play Store on your device.
2. Use the search bar to find the “Sassa Moya” app.
3. Tap the “Install” button to begin the download process.
4. Wait for the download to complete and then tap “Open” to launch the app.

It’s important to note that the app requires a stable internet connection to function properly. Additionally, to use the app, you need to have a minimum of Android 5.0 or iOS 11.0.

Steps in Creating an account on the sassa/moya app

1. Download the app: The Sassa/Moya app is available for both iOS and Android devices. You can download it from the App Store or Google Play. Make sure your device meets the minimum requirements for the app.
2. Open the app: Once the app is downloaded, open it on your device.
3. Click on “Create Account”: On the app’s home screen, you will see the option to “Create Account”. Click on this button.
4. Enter your personal information: You will be prompted to enter your personal information, including your name, ID number, and contact details. Make sure that the information you enter is accurate and up-to-date.
5. Create a username and password: You will need to create a unique username and password for your account. Make sure to choose a strong password that is difficult to guess.
6. Verify your email and phone number: You will need to verify your email and phone number. A verification code will be sent to the email and phone number you provided. You will have to enter the code in the app to complete the verification process.
7. Review and accept the terms and conditions: You will need to review and accept the app’s terms and conditions.
8. Click on “Register”: Once you have completed all the steps, click on “Register” to create your account.

How to check your grant status and transaction history on the sassa app

1. Log in to the app: Open the Sassa app on your device and log in using your username and password.
2. Navigate to the “Status” page: Once you are logged in, you will see a menu on the bottom of the screen. Click on the “Status” option.
3. View grant status: On the status page, you will see information about your grant, including the type of grant you receive, the amount, and the date of your last payment.
4. View transaction history: On the same page, you will also be able to view your transaction history. This will show you a record of all the payments you have received and the dates they were made.
5. View Payment details: you can click on the payment, it will show you the payment details, including the amount, the transaction type, and the reference number.
6. Filter by Date: You can also filter your transaction history by date range. It will allow you to view payments made in a specific period.
7. Access Payment Slip: You can access your payment slip by clicking on the “Payment Slip” button, it will show you the payment slip with all the details of the payment you received.

How to request new payments and change personal information on the sassa app

1. Log in to the app: Open the Sassa app on your device and log in using your username and password.
2. Navigate to the “Payments” or “My Profile” section: Once you are logged in, you will see various options on the home screen of the app. To request new payments or change personal information, you will need to navigate to the “Payments” or “My Profile” section.
3. Request new payment: In the “Payments” section, you will see the option to “Request new payment”. Click on this button and follow the prompts to request a new payment. You may be required to provide additional information, such as the reason for the request and your bank account details.
4. Change personal information: In the “My Profile” section, you will see the option to “Change personal information”. Click on this button and follow the prompts to change your personal information. You may be required to provide additional information, such as your ID number and contact details.
5. Submit the request: Once you have completed the request for new payment or change of personal information, click on “Submit” or “Save” to send the request to Sassa for processing.
6. Wait for confirmation: After you have submitted the request, you will receive a confirmation email or SMS. It may take a few days for the request to be processed.

It is important to ensure that your personal information is accurate and up-to-date on the app. If any of the details are incorrect, you may experience delays in receiving payments or other issues.

How to contact customer service and report fraud or suspicious activity on the sassa app

1. Log in to the app: Open the Sassa app on your device and log in to your account.
2. Navigate to the “Contact Us” section: Once you are logged in, you can find the “Contact Us” section by scrolling through the menu or by searching for it.
3. Contact customer service: In the “Contact Us” section, you will find several options for contacting customer service. You can call, email, or visit a Sassa office. The contact information for customer service will be provided in this section.
4. Report fraud or suspicious activity: If you suspect that you have been a victim of fraud or you have come across any suspicious activity, you can report it through the app. You can find the option to report fraud or suspicious activity in the “Contact Us” section.
5. Provide details: When reporting fraud or suspicious activity, you will need to provide as much information as possible. This includes the type of fraud or suspicious activity, the person or organization involved, and any other relevant details.
6. Wait for a response: Once you have reported fraud or suspicious activity, you will receive a response from customer service. They will let you know what steps they are taking to investigate the matter.

Read more about the Moya App on their official website.

Just in case you’re looking for the SASSA contact number or SASSA contact details for SASSA grant enquiries, or the SASSA website or SASSA Twitter, and other news on Sassa SRD Grant payment use the link below;

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